“Great customer service, this company thinking customers and not$$$”

“I’m very impressed by the quality and the personal touch of the support.”

“Every time I messaged Urtopia my questions were answered in a prompt and courteous manner.”

Our Urtopia users never hold back their praise, and our after-sales team feeds off of it like candy. They describe the compliments as their 'spiritual nourishment.' It's no wonder why - “the mood like diving into a sea of sweetness, joy, and pure happiness."

At Newurtopia, we are committed to providing the best possible care for your ebike. We understand that your electric bike is an investment in your health, your transportation, and your lifestyle, and we want to ensure that it runs smoothly for as long as possible. Making our customer satisfy is our first priority.

Urtopia Service Center Team

Here is how we make sure all your ebike can run for a long time smoothly.

1: Quality Products and Materials

One of the ways we ensure your ebike runs smoothly is by using high-quality products and materials. From the frame to the battery to the brakes, every component of your electric bike is carefully selected and tested to ensure it meets our strict standards for durability and performance. We use top-tier components from trusted manufacturers to ensure that your ebike is built to last.

2: We are always here for you

we understand that customer service is essential to our customers' satisfaction and our success. That's why we offer multiple contact methods to ensure that you can reach us in the way that works best for you.

• Email is a standard and convenient communication method for many of our customers.
• Our live chat support is an efficient and instant communication method that allows you to chat with our customer support team in real-time.
• We also offer one-to-one video call support, which allows us to see and diagnose any issues you may have with your ebike. Our experienced technicians can walk you through the necessary steps to fix the problem or provide recommendations for further action.

3:Your local service partner

Urtopia's after-sales locations are growing at a rocket-like speed, with shops popping up all over the globe. What started as only a handful of shops in the United States has now spread across Europe and America. In Germany alone, we have 30+ shops ready to provide you with top-notch service and the number keep increasing.

But quantity does not equal quality. So we spend a lot of resources in selecting only the best shops that provide industry-leading professional service and experience. Because Urtopia's service is a field we are willing to put in countless efforts to excel.

4: Expert Repairs and Replacements

Even with the best care, your ebike may need repairs or component replacements from time to time. That's why we have a team of expert technicians who can diagnose and repair any issue your ebike may have. We use genuine replacement parts to ensure that your ebike continues to perform at its best. If your ebike requires a more extensive repair, we will communicate with you every step of the way and provide an accurate estimate of the cost and timeline.

Urtopia Service Team - went above and beyond

Exceeding industry standards with service team Service team has become a cornerstone of our Urtopia team, solving difficult inquiries with lightning speed and response times that exceed industry averages. We frequently receive feedback like 'Got back to me very quickly' or 'fast response, high level,' proof that our service goes above and beyond for our customers.

Service team promises to “solve even the toughest problems”. Well and so far, they've kept their word.

At Urtopia, we believe that caring for your ebike is essential to ensuring that you get the most out of your investment. We are committed to providing the highest quality care for your electric bike, from the moment you purchase it to every inspection, maintenance, repair, and replacement service thereafter. If you have any questions or concerns about your ebike, don't hesitate to contact us. Our team is here to help you keep your ebike running smoothly for years to come.