Shipping Policy
Shipping and Returns
Shipping
Each Urtopia shipment is carefully packaged to ensure safe delivery. If any issue occurs, please contact us as soon as possible at support@newurtopia.de.
We ship orders in the order they are received to the provided delivery address, provided it is complete, accurate, and complies with the shipping regulations of the respective region.
Estimated delivery times are shown on the respective product page. Once your order leaves our warehouse, you will receive a shipping confirmation with tracking information.
Depending on availability, logistics, or order size, shipments may be split into multiple parcels.
Shipping Regions
The official Urtopia online shop delivers within Europe and selected regions. Deliveries to other countries or regions are currently not available.
Customs and Taxes
Orders within the EU:
All prices include VAT. No additional customs duties or import taxes apply.
Orders to non-EU countries (e.g. Switzerland, Norway):
Prices are shown excluding import duties. Any customs duties, import taxes, or handling fees must be paid by the recipient.
These charges are typically invoiced separately by the shipping carrier.
Depending on the order, product availability, or logistical requirements, shipments may be split into multiple parcels. In such cases, import duties and fees may apply to each individual shipment.
Please note:
Refusal to accept or pay these charges may result in the return or destruction of the shipment. Additional costs may apply in such cases.
Shipping Costs
We offer free shipping to most regions within Europe.
In some cases (e.g. remote areas), additional shipping costs may apply. If this is the case, we will inform you after your order and request your approval before shipping.
Delivery Time
Estimated delivery times can be found on the respective product page.
Please note that delivery times may vary depending on location, availability, and logistics partners.
Returns and Exchanges
General Information
The conditions for returns, withdrawal, and refunds are defined in our separate Refund Policy:
https://newurtopia.de/pages/refund-policy
This policy is an integral part of our terms and conditions.
Transport Damage (DOA – Dead on Arrival)
Please inspect your goods immediately upon receipt.
If a product arrives damaged or defective, please contact us within 14 days and do not use the product further.
In such cases, we will cover the return shipping costs and offer repair, replacement, or refund in accordance with our Refund Policy.
Returns
Returns must be made in accordance with our Refund Policy:
https://newurtopia.de/pages/refund-policy
Important:
– The item must be securely packaged for transport
– The original packaging should be used
– Incomplete or improperly packaged returns may result in deductions
Return Shipping Costs
The rules regarding return shipping costs (free or paid) are defined in our Refund Policy:
https://newurtopia.de/pages/refund-policy
Refunds
Refunds are processed exclusively in accordance with our Refund Policy:
https://newurtopia.de/pages/refund-policy
Purchases via Third Parties
For purchases made through retailers, marketplaces, or other platforms, their respective return and refund policies apply.
Returns via our online shop are only possible for products purchased directly from us.
Contact
If you have any questions regarding shipping or returns, please contact: