Shipping policy


Each Urtopia shipment is carefully packaged to ensure it is in best condition. Still, if anything happens, please write to at your earliest convenience and let us know. We take great pride in customer service and we want each customer to be happy with the quality of our products and services.

We ship products in the chronological order the purchasing order is accepted, to the address provided so long as such address is complete and complies with all shipping restrictions and regulations in respective countries and regions. The shipping/delivery date will be specified on the order page of each product.

Urtopia official online store only sells e-bikes to shipping addresses in the Contiguous US and Europe, and unavailable to other countries and regions.