Urtopia CARE

Comprehensive, Aware, Responsive, Effective

Urtopia CARE

Comprehensive, Aware,
Responsive, Effective

Customer-Centric

2-Year Warranty

All Urtopia bikes are covered under our 2-year Limited Warranty for the owner against all manufacturing defects.

Easy to Claim Process

Contact care@newurtopia.com
for warranty claims

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14-Day Return

Free return of unused products within
14 days of delivery.

Favorable Shipping Fees

Free shipping for defective-on-arrivals, and lower fees for returns/replacements.

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Stress-free Insurance

With urtopia’s ebike theft and damage insurance, you can ride your bike with confidence knowing that you are fully protected against any potential accidents or thefts.

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Authorised Service Providers

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Finding a bike mechanic that will work on your ebike can be a logistical nightmare. Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance.

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Direct In-App Support

Got a question while using your Urtopia eBike? Reach out directly to our after-sales technical team through the app for quick and efficient support, ensuring you stay on track without delays.

Local Service Center

Our Service Center located in Germany provides promise of reliable, rapid response. So that nothing stands between you and your ride.

Address

Otto-Hahn-Str. 5-7
63225
Langen
Germany

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World-class Manufacturing Facility

Our high-standards manufactory in Czech Republic delivers exceptional quality products to ensure your total satisfaction.

With three decades of experience crafting bicycles, our production line produces top-tier bikes with a passion that has never faded. Our specialized engineering and quality assurance guarantee you the best ride possible!