CARE
Comprehensive, Aware, Responsive, Effective
Comprehensive, Aware, Responsive, Effective.
CARE
CARE
Comprehensive, Aware, Responsive, Effective
We are committed to taking care of our users. If you need any assistance, you can use our support or contact us for help.
Customer-Centric
14-Day Free Return
Free return of unused products within 14 days of delivery.
Favorable Shipping Fees
Free shipping for defective-on-arrivals, and lower fees for returns/replacements.
Learn MoreCustomer-Centric
14-Day Free Return
Free return of unused products within 14 days of delivery.
Favorable Shipping Fees
Free shipping for defective-on-arrivals, and lower fees for returns/replacements.
Learn MoreCustomer-Centric Terms
14-Day Free Return.
Free return of unused products within 14 days of delivery.
Favorable Shipping Fees
Free shipping for defective-on-arrivals, and lower fees for returns/replacements.
Learn MoreTroubleshooting
E-mails
Knowledgeable service reps diagnose and resolve unusual problems. Just write to care@newurtopia.com.
Contact UsVideo Calls
Technical team troubleshoots in real time when other means have been exhausted.
Authorised Service Providers
In addition to its warehouses and support centers, Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance.
Authorised Service Providers
In addition to its warehouses and support centers, Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance.
How to get in touch with us?
We need your name, email address and order number to help you. Please make sure you have this information available when you contact us.
Letter Address
Unit 9043, 9/F, Block B,
Chung Mei Centre,
15-17 Hing Yip Street,
Kwun Tong, Kowloon,
Hong Kong
