CARE
Comprehensive, Aware, Responsive, Effective
Comprehensive, Aware, Responsive, Effective.
CARE
CARE
Comprehensive, Aware, Responsive, Effective
We are committed to taking care of our users. If you need any assistance, you can use our support or contact us for help.
Customer-Centric

14-Day Free Return
Free return of unused products within 14 days of delivery.
Favorable Shipping Fees
Free shipping for defective-on-arrivals, and lower fees for returns/replacements.
Learn MoreTroubleshooting
Help with my bike
Something not right with your bike? We’ll guide you step by step to resolve the issue.
Request a ServiceTalk to Us
Knowledgeable service representatives will diagnose and resolve unusual problems. Click the bottom below.
Contact UsUrtopia Support Center
A easy process to claim a warranty or report an issue. Also you can check your service status.
Request a ServiceCheck Status
Authorised Service Providers
In addition to its warehouses and support centers, Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance.
How to get in touch with us?
We need your name, email address and order number to help you. Please make sure you have this information available when you contact us.
Letter Address
Unit 9043, 9/F, Block B,
Chung Mei Centre,
15-17 Hing Yip Street,
Kwun Tong, Kowloon,
Hong Kong