Urtopia Support – Urtopia EU İçeriğe atla

Urtopia CARE

Comprehensive, Aware, Responsive, Effective

Available Urtopia E-Bikes

€2.299,00
€3.299,00
Lightweight.webp__PID:21072342-61dc-40a2-82bc-56b43d9ba317

Lightweight

Toray Carbon Fiber

Range

130 km

700 x 40C.webp__PID:a83bde21-0723-4261-9c90-a242bc56b43d

700 x 40C

Cyclocross Tire

Phone App

iOS, Android

Adaptive.webp__PID:3bde2107-2342-41dc-90a2-42bc56b43d9b

Adaptive

Torque Sensor

Range

GPS Tracking

Brushless 250W Quiet Motor

Big Anti-Glare LED Display

Portable Samsung Battery

On-bike Navigation

TEKTRO Hydraulic Disc Brakes

Integrated lighting system

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€2.399,00
€3.999,00
240 Km Range.webp__PID:ae347a72-d44f-448c-a057-80299fe94f3a

240 Km Range

Dual Battery

Fat Tires.webp__PID:d44f848c-e057-4029-9fe9-4f3af74669f4

Fat Tires

All-Terrain

95 Nm Torque.webp__PID:50ae347a-72d4-4f84-8ce0-5780299fe94f

95 Nm Torque

Mid-drive Motor

Adaptive.webp__PID:7a72d44f-848c-4057-8029-9fe94f3af746

Adaptive

Torque Sensor

Lightweight e-SUV.webp__PID:4f848ce0-5780-499f-a94f-3af74669f45e

Lightweight e-SUV

Toray Carbon Fiber

Anti-theft.webp__PID:72d44f84-8ce0-4780-a99f-e94f3af74669

Anti-theft

GPS Tracking

Brushless 250W Quiet Motor

Big Anti-Glare LED Display

Portable Samsung Battery

On-bike Navigation

TEKTRO Hydraulic Disc Brakes

Integrated lighting system

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Customer-Centric

2-Year Warranty

All Urtopia bikes are covered under our 2-year Limited Warranty for the owner against all manufacturing defects.

Easy to Claim Process

Contact care@newurtopia.com for warranty claims

14-Day Return

Free return of unused products within 14 days of delivery.

Favorable Shipping Fees

Free shipping for defective-on-arrivals, and lower fees for returns/replacements.

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Authorised Service Providers

Finding a bike mechanic that will work on your ebike can be a logistical nightmare. Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance.

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Direct In-App Support

Got a question while using your Urtopia eBike? Reach out directly to our after-sales technical team through the app for quick and efficient support, ensuring you stay on track without delays.

Local Service Center

Our Service Center located in Germany provides promise of reliable, rapid response. So that nothing stands between you and your ride.

Address

Werner-von-Siemens-Straße 42-44 76646 Bruchsal

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World-class Manufacturing Facility.jpg__PID:6f029e77-be34-41dd-8437-3d6e11ea2f65

World-class Manufacturing Facility

Our high-standards manufactory in Czech Republic delivers exceptional quality products to ensure your total satisfaction. With three decades of experience crafting bicycles, our production line produces top-tier bikes with a passion that has never faded. Our specialized engineering and quality assurance guarantee you the best ride possible!

Troubleshooting

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Tutorials & FAQs

Detailed instruction and troubleshooting videos and most frequently asked questions.

Tutorials
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Help with my bike

Something not right with your bike? We’ll guide you step by step to resolve the issue.

Request a Service
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Talk to Us

Knowledgeable service representatives will diagnose and resolve unusual problems. Click the bottom below.

Contact Us
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Video Calls

Communicate with our technical team in real time when it is necessary.

Book a Call

Stress-free Insurance

With urtopia’s ebike theft and damage insurance, you can ride your bike with confidence knowing that you are fully protected against any potential accidents or thefts.

Request Leasing Offer
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Your advantages at a glance

Save up to 40% compared to direct purchase

The monthly installments are automatically deducted from your salary

Lean and digital processes via the Jobrad portal

Open to all companies - big companies, small companies or self-employed people

Request Leasing Offer

Calculate your personal e-bike flat rate, which will be deducted from your salary!

Can you save up to 40% on your job bike via a gross salary conversion compared to a private purchase. Then calculate now how little a great Urtopia e-bike costs you in net salary per month. The calculator is fiscally up to date and includes the favorable 0.25% regulation.

Example:

An employer provides a JobRad with a list price of 3,900 euros to an employee who earns 3,000 euros gross. The usage rate is 113.39 euros, and the taxable monetary benefit (0.25 percent) is 9 euros.Request leasing offer

How to use the JobRad Calculator

For whom is a service bike or service e-bike via salary conversion worthwhile?

The good news: Company bike leasing with JobRad is always worthwhile for employees thanks to salary conversion and tax incentives (0.25% rule). You save up to 40 percent with bike leasing compared to conventional purchase.

What is salary conversion/deferred compensation for bike leasing or e-bike leasing?

In the case of salary conversion (also known as deferred compensation or cash salary conversion), the employee decides to receive a portion of the contractually agreed salary not in cash, but as a payment in kind for the period during which the leased asset, for example a JobCycle, is leased. This means that the employer withholds a portion of the monthly salary in the amount of the leasing rate. This cash salary is in turn converted into so-called non-cash compensation, which in the case of JobRad is the transfer of a bicycle or an e-bike. The conversion results in a tax advantage.

What happens on the employee’s pay stub when salary is converted?

The gross salary is reduced by the usage rate for the duration of the use of the company bike or company e-bike. The significantly lower non-cash benefit for the JobRad, which is taxable, is added.

Example:
An employer provides an employee who earns 3,000 euros gross with a JobRad with a list price of 3,900 euros. The usage rate is 113.39 euros, and the taxable non-cash benefit (0.25 percent) is 9 euros.

Is there a tax advantage to deferred compensation for bicycle leasing?

In the case of deferred compensation, the monthly leasing rate for the company bike is deducted from the salary. This results in a non-cash benefit to which the 0.25% rule applies. As the installments are not taxed, you save money here.

For which employment relationships is JobRad not eligible?

The individual leasing contract for a JobRad always has a term of 36 months. Therefore, our company bike leasing is not suitable for all employees - for example, because it is foreseeable that one will not be able to fulfill the contract term.

JobRad is not recommended for, among others:
- Trainees - Employees in probationary period
- temporary workers
- mini- and midi-jobbers
- Employees who receive minimum wage
- Employees who plan to retire (early) in less than three years, take extended parental leave, or take a sabbatical.

Am I qualified for JobRad?

You are an employee: If your company already works with JobRad, you can order your Urtopia today. If not, you can introduce your employer here at JobRad.

You are self-employed: You can certainly lease one or more Urtopias for your company via JobRad. You can find more practical information here .

What is the benefit of leasing a Urtopia through JobRad?

You can save up to 40% compared to a conventional purchase. The monthly installments are simply deducted from your gross salary and the additional tax benefit saves you money.

How does the eSIM service apply to leasing?

No, it is not possible to add the eSIM service to the offer.

The first year is free.
After that you can purchase it from Urtopia’s official website.

Outdoor 4G connectivity requires an active eSIM service to ensure constant connectivity and security on the go. It is required for many advanced smart features such as activity tracking, AI voice control, motion alerts, and OTA updates.

How do I order a Urtopia via JobRad?

Please fill out this form with your contact details to request a quote. We will then post an offer for you on the JobRad portal. You can view the offer and confirm what you will see in your portal.

After confirmation, the offer is converted into an order.

Your employer and JobRad must approve the order. You will receive a confirmation email once your order has been reviewed and approved. Soon you’ll be riding your Urtopia bike!

How long is the lease period?

The leasing period is 36 months. The installments will be deducted from your gross salary monthly until the end of this period.

What happens if I leave my employer?

Depending on the situation, there are different options. It is best to discuss the possibilities with your employer. You can find more information here .

Can I add Urtopia Theft Insurance to my JobRad order?

No, it is not possible to add our theft insurance to the offer. JobRad has its own insurance against theft, accidents and damage, which is included in the leasing package.

Can I add accessories to my JobRad order?

Yes, you can add both the bike and the accessories to your order. The availability is depends on our local stock, our specialist will contact you about your order.

I have already bought a bike from you. Can I use this order for leasing via JobRad?

Unfortunately, no. The only option here would be to cancel your order and place a new order through JobRad.

What happens if I want to return my Urtopia?

Generally this is not possible. When you receive your bike, it is very important that you carefully inspect it for any imperfections or defects. If your bike was delivered damaged, please contact our customer service. An exchange for the same bike is possible in certain cases.

Can I return my JobRad order within the 14 day period?

No. Unfortunately, this is not possible, as you have agreed on a leasing contract with the duration of 36 months with JobRad. If you have questions about the terms of your contract, please contact JobRad.

What is the conversion rate for bike leasing or e-bike leasing with JobRad?

The conversion rate is the rate that is deducted from the employee’s gross salary on the basis of salary conversion. It is made up of several components:

1. from the monthly usage rate. This is the accrued rate for the use of the JobRad or Jobbike.
2. monthly rate for JobRad comprehensive insurance and JobRad mobility guarantee plus optional JobRad inspection or JobRad FullService if these additional services are not covered by the employer.

Your employer doesn’t offer JobRad yet?

No problem. They can use the contact form to get in touch with JobRad quickly and easily and even request contract documents directly. Here you can find the advantages and further information for employers.

In order for you to lease a JobRad from us, your employer must offer JobRad. The leasing contract runs through your employer. If your employer does not offer JobRad, it does not matter. She/he can simply sign up. The leasing concept not only offers advantages to you, but also to your employer. Click here for more information for employers. If you are self-employed, you can also find useful information about tax benefits, requirements and the leasing request form on the JobRad website.