Why Choose Urtopia?
At Urtopia, we are passionate about creating the ultimate riding experience for our
customers. Our focus on technology and design sets us apart from other brands, and
we pride ourselves on providing exceptional customer service and support.
Our
products are unique and innovative, featuring materials like carbon fiber and
manufacturing processes like liquid forging that give our bikes a high-tech,
futuristic look. When you ride an Urtopia ebike, you’ll be the coolest one in the
street.
But we’re not just about looks - our bikes are the smartest ebikes on the
market, thanks to our cutting-edge algorithms and control technology. Our bikes are
equipped with GPS, torque, speed, gyroscope, etc. All of these sensors work together
and under our intelligent algorithms to provide a seamless and intelligent riding
experience, with features like theft prevention, bike finding, and user community,
as well as smart online repair and maintenance services.
We believe in providing
exceptional customer service and support. Our internal aftersales service team
includes English and German-speaking customer service representatives and technical
support personnel. We strive to respond to user requests within 24 hours, diagnose
and develop solutions to problems, and provide personalized and attentive support to
our customers.
In the United States and Germany, we work with partners to build
aftersales centers, manage spare parts, and provide in-store repairs and maintenance
services in over 20 stores in the US and over 30 stores in Germany. Our goal is to
provide our customers with the best possible riding experience and to be there for
them every step of the way. Choose Urtopia and join us on the ride of a lifetime!
What are the height and weight limits for riders in Carbon 1?
Our full carbon ebike is designed for cyclists with a height range from 170cm - 195cm, the maximal weight bearing is 110kg.
What does ‘Full Carbon Fiber’ mean?
The frame, fork, seatpost and handlebar are all made of carbon fiber, making the Urtopia a super lightweight 15 kg e-bike. An average girl can carry it upstairs without much effort! You can easily put Urtopia in your bike rack on your car and carry to any places by yourself.
What accessories are included in the bike box?
It included the Front wheel, 90% assemble bike frame, seatpost & saddle, charger, removable battery, pedals, Frame bag also double as the tools and spare parts bag, battery key.
In the frame bag it contains every thing you need to assemble the bike: #4 Allen key, Front wheel quick release device, 15 mm wrench and some spare parts.
How do I assemble it when I receive it? How long does it take?
How long does it take to charge the battery? How many miles will it last?
2.5 hours. Based on lab testing, our ebikes are capable of lasting up to 100km in perfect conditions on a single charge. Actual results will vary depending on weight, weather, terrain, mode, riding habits and battery care.
How does our aftersales service work?
At Urtopia, we believe that providing excellent customer service is essential. That’s why we have developed a simple and effective workflow through our CARE program that can help you in many ways.
Using CARE is straightforward and easy. You can submit your requests through any channel, such as email, live chat, or filling out a form on our website. Our experts will contact you within 24 hours and provide you with a range of support and services, through various channels, including email, live chat, phone, and video call. If you need hands-on support, we can guide you to the nearest authorized repair shop for assistance.
To ensure that you stay informed throughout the process, we have an after-sales service tracking system that allows you to check the progress and expected completion time of your case at any time.
We understand that encountering issues with your bike can be frustrating and can disrupt your daily routine. Our CARE program is designed to make your experience with Urtopia as seamless and stress-free as possible. We are committed to providing excellent customer service and support, and we genuinely care about your satisfaction.
In summary, the CARE program is a simple and effective workflow that can help you get the support and services you need quickly and efficiently. We are here to provide you with comprehensive, aware, responsive, and effective (C.A.R.E.) support and ensure that you have a positive experience with Urtopia.
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