Why Choose Urtopia?
At Urtopia, we are passionate about creating the ultimate riding experience for our
customers. Our focus on technology and design sets us apart from other brands, and
we pride ourselves on providing exceptional customer service and support.
products are unique and innovative, featuring materials like carbon fiber and
manufacturing processes like liquid forging that give our bikes a high-tech,
futuristic look. When you ride an Urtopia ebike, you’ll be the coolest one in the
But we’re not just about looks - our bikes are the smartest ebikes on the
market, thanks to our cutting-edge algorithms and control technology. Our bikes are
equipped with GPS, torque, speed, gyroscope, etc. All of these sensors work together
and under our intelligent algorithms to provide a seamless and intelligent riding
experience, with features like theft prevention, bike finding, and user community,
as well as smart online repair and maintenance services.
We believe in providing
exceptional customer service and support. Our internal aftersales service team
includes English and German-speaking customer service representatives and technical
support personnel. We strive to respond to user requests within 24 hours, diagnose
and develop solutions to problems, and provide personalized and attentive support to
In the United States and Germany, we work with partners to build
aftersales centers, manage spare parts, and provide in-store repairs and maintenance
services in over 20 stores in the US and over 30 stores in Germany. Our goal is to
provide our customers with the best possible riding experience and to be there for
them every step of the way. Choose Urtopia and join us on the ride of a lifetime!
How does our aftersales service work?
At Urtopia, we believe that providing excellent customer service is essential.
That’s why we have developed a simple and effective workflow through our CARE
program that can help you in many ways.
Using CARE is straightforward and easy. You
can submit your requests through any channel, such as email, live chat, or filling
out a form on our website. Our experts will contact you within 24 hours and provide
you with a range of support and services, through various channels, including email,
live chat, phone, and video call. If you need hands-on support, we can guide you to
the nearest authorized repair shop for assistance.
To ensure that you stay informed
throughout the process, we have an after-sales service tracking system that allows
you to check the progress and expected completion time of your case at any time.
understand that encountering issues with your bike can be frustrating and can
disrupt your daily routine. Our CARE program is designed to make your experience
with Urtopia as seamless and stress-free as possible. We are committed to providing
excellent customer service and support, and we genuinely care about your
In summary, the CARE program is a simple and effective workflow that
can help you get the support and services you need quickly and efficiently. We are
here to provide you with comprehensive, aware, responsive, and effective (C.A.R.E.)
support and ensure that you have a positive experience with Urtopia.
What are the height and weight limits for riders in Chord and Chord X?
The Chord is designed for cyclists with a height range from 170cm - 195cm , the
maximal weight bearing is 130kg.
The Chord X is designed for cyclists with a
height range from 160cm - 185cm , the maximal weight bearing is 130kg.
What does 6061 aluminum with liquid forging technology mean?
6061 aluminum is a common aluminum alloy that is known for its strength,
weldability, and machinability. It is often used in applications where high strength
and good corrosion resistance are required, such as in aerospace, automotive, and
Liquid forging technology, also known as squeeze casting, is
a manufacturing process that combines elements of casting and forging. It involves
injecting molten metal, in this case, 6061 aluminum, into a preheated die while
applying high pressure to the material to solidify it. This process helps to achieve
a more uniform and dense structure than traditional casting, and can result in
improved mechanical properties, such as higher strength and better fatigue
Overall, using 6061 aluminum with liquid forging technology can result
in high-performance components that are strong, durable, and well-suited for
What accessories are included in the bike box?
Smartbar Box ( with integrated StVZO front
Sear Post & Saddle,
Front and Rear Fenders.
Is the handlebar stem adjustable in Chord?
YES, here is the range:90-120 mm
How long does it take to charge the battery? How many miles will it
3hours. Based on lab testing, our ebikes are capable of lasting up to 75 miles in
perfect conditions on a single charge. Actual results will vary depending on weight,
weather, terrain, mode, riding habits and battery care
Here is the laboratory Data.
31~75 miles (50~120 km)
Eco mode: up to 120km/75 miles
Comfort mode: up to 70km/44
Sport mode: up to 50km/31 miles