Comprehensive, Aware, Responsive, Effective
All Urtopia bikes are covered under our 2-year Limited Warranty for the owner against all manufacturing defects.
Easy to Claim Process
for warranty claims
14-Day Free Return
Free return of unused products within
14 days of delivery.
Favorable Shipping Fees
Free shipping for defective-on-arrivals, and lower fees for returns/replacements.Learn More
With urtopia’s ebike theft and damage insurance, you can ride your bike with confidence knowing that you are fully protected against any potential accidents or thefts.Learn More
Authorised Service Providers
Finding a bike mechanic that will work on your ebike can be a logistical nightmare. Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance.Contact UsDiscover Locations
Local Service Center
Our Service Center located in Germany provides promise of reliable, rapid response. So that nothing stands between you and your ride.
World-class Manufacturing Facility
Our high-standards manufactory in Prumyslova, Czech Republic delivers exceptional quality products to ensure your total satisfaction.
With three decades of experience crafting bicycles, our production line produces top-tier bikes with a passion that has never faded. Our specialized engineering and quality assurance guarantee you the best ride possible!
Help with my bike
Something not right with your bike? We’ll guide you step by step to resolve the issue.Request a Service
Talk to Us
Knowledgeable service representatives will diagnose and resolve unusual problems. Click the bottom below.Contact Us
Communicate with our technical team in real time when it is necessary.Book a Call
Urtopia Support Portal
A easy process to claim a warranty or report an issue. Also you can check your service status.Request a ServiceCheck Status
How to get in touch with us?
We need your name, email address and order number to help you. Please make sure you have this information available when you contact us.
We available writer to:
Unit 9043, 9/F, Block B,
Chung Mei Centre,
15-17 Hing Yip Street,
Kwun Tong, Kowloon,