Urtopia CARE

Comprehensive, Aware, Responsive, Effective

Urtopia CARE

Comprehensive, Aware,
Responsive, Effective

Customer-Centric

2-Year Warranty

All Urtopia bikes are covered under our 2-year Limited Warranty for the owner against all manufacturing defects.

Easy to Claim Process

Contact care@newurtopia.com
for warranty claims

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14-Day Free Return

Free return of unused products within
14 days of delivery.

Favorable Shipping Fees

Free shipping for defective-on-arrivals, and lower fees for returns/replacements.

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Stress-free Insurance

With urtopia’s ebike theft and damage insurance, you can ride your bike with confidence knowing that you are fully protected against any potential accidents or thefts.

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Authorised Service Providers

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Finding a bike mechanic that will work on your ebike can be a logistical nightmare. Urtopia is dedicated to deploying authorised service providers throughout the country for satisfactory service and maintenance.

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Local Service Center

Our Service Center located in Germany provides promise of reliable, rapid response. So that nothing stands between you and your ride.

Address

Otto-Hahn-Str. 5-7
63225
Langen
Germany

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World-class Manufacturing Facility

Our high-standards manufactory in Czech Republic delivers exceptional quality products to ensure your total satisfaction.

With three decades of experience crafting bicycles, our production line produces top-tier bikes with a passion that has never faded. Our specialized engineering and quality assurance guarantee you the best ride possible!