White Glow (Christmas Special)
12 left | total 20 units
This Christmas, Urtopia is releasing a limited edition color. Made from 150 shades of white to create the warmest white, this 'White Glow' will bring radiant warmth to your winter days. A limited edition, only 20 available.
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Size - fit for 175-195 cm
Color - White Glow
Free Accessories
€3.399,00 Starting at €141,62/mo with
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Inspired by
The Powder Snow in Sunshiny
Sunlight reflects off the first snow, creating a warm white glow. The design of White Glow is inspired by the festive spirit of Christmas. The frame is decorated with rainbow lines, adding a touch of holiday color to the silhouette.
The Art of Handcrafted White
This is a color you won't find anywhere else, meticulously crafted through constant experimentation among over 150 shades of white. It's a completely handcrafted color, and due to its immense production complexity, only 20 units are available in a limited edition.
A Gift
For You or A Loved One
Create lasting memories this holiday season by giving your loved one a limited edition White Glow. Ride together and be a special sight on the streets. You're not just 1 in 20, you're each other's unique world.
You are VIP
For our exclusive Limited Edition customers, enjoy a customized experience and receive a complete set of accessories. Once you make a purchase, our dedicated customer service team will get back to you promptly with priority attention to any questions you may have.

Size & Fit

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Technical Specifications

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Smart Functions

Smartbar features

Voice control, fingerprint unlock, LED dot-matrix display

Connectivity

Connect Service with 4G, Bluetooth & WiFi

IoT sensors

Accelerometer, gyroscope, torque

App

iOS & Android

Connect Service

1 year included*

Power

Motor

Carbon 1: 36V 250W(rated), 35 N.m

Speed modes

Pedal, Eco, Comfort, Sport, Turbo

Top speed (assisted)

16 mph (25 km/h)

Range

40~100 km

Removable battery

9.8 Ah 352.8 Wh Samsung Li-ion, 2.5-hr quick charge

General

Weight

Carbon 1:  15 kg

Payload Capacity

Max. 110 kg

Size

Large (see Size Guide)

Body material

Carbon fiber (frame, fork, handlebar, seatpost)

Brakes

Front and rear dual-piston hydraulic disc brakes

Gearing

Carbon 1: Gates Carbon Drive™ CDN™ belt(up to 30,000km)

Integrated lights

StVZO headlight; Advanced Rear Early-indication System (ARES)

Wheels

700C (ISO 622 mm BSD), inner rim 19 mm

Tires

Kenda Kwest 700x35C (35 mm / 1.4”) (30~45 mm compatible)

What’s in the Box

Urtopia Carbon one

Front Wheel, Frame, Seatpost, saddle, Pedals

Removable battery

Battery, Charger, Battery key

Frame (accessory) bag

4mm Allen wrench, 15mm combination wrench, front-wheel quick-release device

*This service will be automatically activated once the bike is activated and bound to your account. We provide free access in the first year, with the following terms to be renewed by subscription to this service. A code will be sent to your email which can be used to renew the service in our App.

Urtopia Caring

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Customer-Centric

2-Year Warranty

All Urtopia bikes are covered under our 2-year Limited Warranty for the owner against all manufacturing defects.

Easy to Claim Process

Contact care@newurtopia.com for warranty claims

14-Day Free Return

Free return of unused products within 14 days of delivery.

Favorable Shipping Fees

Free shipping for defective-on-arrivals, and lower fees for returns/replacements.

Authorised Service Providers

We have over 50 authorized repair shops across major cities in Germany to provide reliable after-sales service for our e-bikes. Our repair partners are experts in their field and have been carefully selected and trained to provide you with quality products and services. Simply visit one of our authorized repair shops for repairs or maintenance. We’re committed to ensuring that you have a positive experience with our e-bikes.

Find stores

Urtopia Care

Tutorials & FAQs

Our comprehensive online resources include detailed instruction, troubleshooting videos with step-by-step teaching, and FAQ to address your concerns.

Help with my bike

Something not right with your bike? We’ll guide you step by step to resolve the issue.

Talk to Us

Our expert service representatives can effectively identify and solve uncommon issues to ensure your satisfaction.

Video Calls

Connect with our friendly technical team in real-time via Zoom for patient, expert guidance on any issue.

Support info

FAQs

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Urtopia Carbon 1 FAQs
Why Choose Urtopia?
At Urtopia, we are passionate about creating the ultimate riding experience for our customers. Our focus on technology and design sets us apart from other brands, and we pride ourselves on providing exceptional customer service and support.

Our products are unique and innovative, featuring materials like carbon fiber and manufacturing processes like liquid forging that give our bikes a high-tech, futuristic look. When you ride an Urtopia ebike, you’ll be the coolest one in the street.

But we’re not just about looks - our bikes are the smartest ebikes on the market, thanks to our cutting-edge algorithms and control technology. Our bikes are equipped with GPS, torque, speed, gyroscope, etc. All of these sensors work together and under our intelligent algorithms to provide a seamless and intelligent riding experience, with features like theft prevention, bike finding, and user community, as well as smart online repair and maintenance services.

We believe in providing exceptional customer service and support. Our internal aftersales service team includes English and German-speaking customer service representatives and technical support personnel. We strive to respond to user requests within 24 hours, diagnose and develop solutions to problems, and provide personalized and attentive support to our customers.

In the United States and Germany, we work with partners to build aftersales centers, manage spare parts, and provide in-store repairs and maintenance services in over 20 stores in the US and over 30 stores in Germany. Our goal is to provide our customers with the best possible riding experience and to be there for them every step of the way. Choose Urtopia and join us on the ride of a lifetime!
What are the height and weight limits for riders in Carbon 1?
Our full carbon ebike is designed for cyclists with a height range from 170cm - 195cm, the maximal weight bearing is 110kg.
What does ‘Full Carbon Fiber’ mean?
The frame, fork, seatpost and handlebar are all made of carbon fiber, making the Urtopia a super lightweight 15 kg e-bike. An average girl can carry it upstairs without much effort! You can easily put Urtopia in your bike rack on your car and carry to any places by yourself.
What accessories are included in the bike box?
It included the Front wheel, 90% assemble bike frame, seatpost & saddle, charger, removable battery, pedals, Frame bag also double as the tools and spare parts bag, battery key.

In the frame bag it contains every thing you need to assemble the bike: #4 Allen key, Front wheel quick release device, 15 mm wrench and some spare parts.
How do I assemble it when I receive it? How long does it take?
97% of the customers can be assembled in about 15 minutes, very easy!

Here is the video https://www.youtube.com/watch?v=emEmziCSLPQ&list=PLEmHoqEXpfm8rfKg6pZhPtgT2ycj_UAVN&index=2.
How long does it take to charge the battery? How many miles will it last?
2.5 hours. Based on lab testing, our ebikes are capable of lasting up to 100km in perfect conditions on a single charge. Actual results will vary depending on weight, weather, terrain, mode, riding habits and battery care.
How does our aftersales service work?
At Urtopia, we believe that providing excellent customer service is essential. That’s why we have developed a simple and effective workflow through our CARE program that can help you in many ways.

Using CARE is straightforward and easy. You can submit your requests through any channel, such as email, live chat, or filling out a form on our website. Our experts will contact you within 24 hours and provide you with a range of support and services, through various channels, including email, live chat, phone, and video call. If you need hands-on support, we can guide you to the nearest authorized repair shop for assistance.

To ensure that you stay informed throughout the process, we have an after-sales service tracking system that allows you to check the progress and expected completion time of your case at any time.

We understand that encountering issues with your bike can be frustrating and can disrupt your daily routine. Our CARE program is designed to make your experience with Urtopia as seamless and stress-free as possible. We are committed to providing excellent customer service and support, and we genuinely care about your satisfaction.

In summary, the CARE program is a simple and effective workflow that can help you get the support and services you need quickly and efficiently. We are here to provide you with comprehensive, aware, responsive, and effective (C.A.R.E.) support and ensure that you have a positive experience with Urtopia.
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