It included the Front wheel, 90% assemble bike frame, seatpost & saddle, charger, removable battery, pedals, Frame bag also double as the tools and spare parts bag, battery key. 

In the frame bag it contains every thing you need to assemble the bike:  #4 Allen key, Front wheel quick release device, 15 mm wrench and some spare parts.

Yes. Any bike is required to be locked with a physical lock.

Our Ebikes are less likely to be stolen because we have trigger alarms GPS tracking. If it does get stolen, the thief can't use the electricity because they don't have fingerprints, and as long as the car has electricity, you can see your bike's location through the app.

But that doesn't mean Urtopia doesn't need to buy a physical lock to lock.

Here are 3 stories of customers who got their stolen Urtopia back through the app: https://newurtopia.com/blogs/blog/the-smartest-e-bike-youll-never-lose

The headlight conforms to the German Road Traffic Licensing Regulations (StVZO). For the bike rear, we have our proprietary safety lights array ARES (Advanced Rear Early-indication System), which is composed of a red position light, an mmWave radar, and two projection lights to indicate turn directions.

Our eBike is designed for cyclists with a height range from 5’7’’-6’5’’ , the maximal weight bearing is 240 Ibs(110 kg).

You can easily switch between the five power modes (Pedal, Eco, Comfort, Sport and Turbo) with one click or voice control. Turbo mode allows you to ride comfortably with little effort in each pedalling. To conform to the laws of different countries, two versions of speed modes (25 km/h for European version and 32 km/h for US version) are available.

In fact, our 250 W motor is customized motor, and considering our e-bike weight is really light, the power of the e-bike will be beyond your expectation

Here are some of the reasons why we didn't choose 750 w over 250 w.

First of all, 750 w motor is heavy, which makes the eBike harder to ride when it runs out of power. Our motor is a customized motor which fits our purposes of the e-bike best. One of the most distinctive features of our eBike is that it is extremely light, 250 w is just sufficient for our eBike and it makes it easy to ride with or without power assistance.

Smaller motor also requires smaller battery. Our battery is 360 wh and only weighs 3 kg, you can easily take it out and charge it wherever you want.

Urtopia e-bike is designed for urban commute and leisure riding and and not a gravel/mountain bike. Different ebikes in the world are designed for different usage scenarios and choose the specs that are more suitable for that scenario. urtopia e-bike is designed for urban commute and leisure riding and and not a gravel/mountain bike.

As you know, the most important feature of our bikes is that they are light. A mid-mounted motor is heavy and the frame can be very bulky at the bottom bracket.

On the other hand, the rear motor is not only lightweight, but also maintains aesthetics and performance.The rear motor also has better maneuverability than the front motor, giving you a silky smooth ride.

That's why many customers decide to place an order without even touching our bikes offline, and are surprised by the smooth riding experience after receiving the bike!

Our team developed unique algorithms that make our rear hub motor's riding experience comparable to that of a mid-mounted motor. This is the reason why many people still like Urtopia very much after they ride it.

Urtopia is a technology-based company . We do not do ordinary e-bike, whether it is the design, or the manufacture of accessories. As you can see, we spend money on design, doing innovation, not choosing the public mill inside the factory, but independent development, independent creation, independent design, even though this thought has higher costs and risks, this is the difference between Urtopia and other e-bike.

Urtopia is equipped with a front and rear hydraulic disc brake system, which are more reliable than rim brakes, or v-brakes, providing a faster and safer riding experience.

The cost is also more expensive, but we think the brake is also a very important part of the electric bicycle, which affects the safety of customers, so we think it is very necessary even if it is more expensive.

Simple maintenance: The most troublesome part of a variable-speed bike is the entire complex drivetrain, from the rear derailleur to the flywheel, which is a pain to clean. And there are very few cases of dropped chains, and the entire drivetrain will not be crippled by a mistake in one part of the shifting system.

Lighter: With less shifting system, the bike will be much lighter, which is the biggest feature of the Urtopia.

Simpler riding: The simple construction allows you to think less, you just have to focus on pedaling, and you don't have to worry about shifting or anything else at all.

Minimalist style: Single speed bikes can be designed in a minimalist style, and this style of bike looks very clean and crisp. The simpler shape is also our Urtopia design philosophy.

On the other hand, the performance of the single speed is much higher than the shifting, which can give you a more silky smooth riding experience, which is also praised by very many customers. Shifting really makes it more complicated . We have smart bars to handle all the problems without shifting.

We have 4 different speeds that are controlled through the Smartbar, so we don't need gears in terms of speed changes. Our e-bikes are very light so you don't have to make as much effort to get the bike to climb, and with power assist it's even easier. Unlike other e-bike clutches, Urtopia's built-in clutch adds mechanical damping when the power is off, allowing you to ride our e-bike like a traditional bike without adding extra effort. That means it's not difficult to ride when the battery runs out.

Single speed without gears is a perfect fitness bike . If you need to exercise , this is the most suitable for your e-bike！

Urtopia is made of full carbon fibre, including the frame, handlebar, forks, and seatpost. This material absorbs vibrations effectively.

In addition, Urtopia e-bike is designed for urban commute and not a gravel/mountain bike. So we think it meets the needs for suspension for most urban scenarios.

The frame, fork, seatpost and handlebar are all made of carbon fiber, making the Urtopia a super lightweight 15 kg e-bike. An average girl can carry it upstairs without much effort! You can easily put Urtopia in your bike rack on your car and carry to any places by yourself.

The biggest difference in Urtopia is that it's a smart e-bike, like a Tesla inside an electric car. So, in the future, Urtopia will continue to add new features that, the times will continue to update progress. Urtopia is doing a great thing now.

Urtopia was born to break the limitations of the traditional e-bike, can be better with the place we live, we are the leader of the times, not followers!

Buying Urtopia allows you to maximize your investment！

Yes,
Step 1: Login to your Urtopia account on Urtopia APP.
Step 2: Click on "Mine" in the bottom right corner of the menu bar.
Step 3: Click on "Volume level" (don't forget to turn on the Bluetooth before and connect it with your Urtopia)
Step 4: Choose the volume level you like.
Here is the video introduce basic functions of the app https://www.youtube.com/watch?v=ETGmFtHNAvk

Unfortunately, it is not available now. But it will be updated in OTA in the future.

OTA makes Urtopia more than just an ordinary electric bike. Urtopia is not just what you see now. It is innovative art with unlimited potential.